Customer Service Specialist

Company Overview:

Adobha - Co-Living Spaces

Job Summary:

Customer Service Specialist

Key Responsibilities:

• Handle incoming calls, WhatsApp messages, and emails from clients and prospects.
• Assist with guest inquiries, room availability checks, pricing, and other service-related questions.
• Ensure a high level of customer satisfaction by providing timely, clear, and polite responses.
• Coordinate follow-ups, collect feedback, and escalate issues to the operations team when necessary.
• Maintain organized records of conversations and customer interactions.
• Support the sales and reservations team in tenant onboarding and move-in processes.

Requirements:

• 0–2 years’ experience in a call center or customer service role (freshers are welcome to apply).
• Excellent verbal and written communication skills in English.
• Strong focus on customer satisfaction and problem-solving.
• Ability to multitask, prioritize, and work independently.
• Bachelor’s degree in Business Administration or a related field.
• Must have own laptop with webcam.
• Flexible to work Singapore timings (9:00 AM – 7:00 PM SGT) with one rotational day off per week.

Compensation:

• INR 15,000 to INR 20,000 per month
• (Final salary will be based on the candidate’s previous salary, skill set, and experience.)

Why Join Adobha?

• Opportunity to work with a professional and growing hospitality brand catering to a niche international market.
• Gain exposure to customer relations, operations, and guest service processes in the Singapore co-living sector.

Additional Details:

This role requires daily travel to our office in Chennai, Vanagaram, Maduravoyal, so candidates must be comfortable commuting.

Only suitable candidates within the specified salary range should apply. Applications submitted outside the LinkedIn platform will be rejected.