Customer Service Site Engineer

Job Description – Site Engineer / Service EngineerDepartment: Projects / Service Reporting To: Project Coordinator / Manager Location: Pan India (Extensive Travel Required) Key Responsibilities:Site Visits & Preparation: Review project specifications and safety guidelines before each visit. Carry required tools and PPE. Travel & Coordination: Follow travel plans, manage accommodation, and update the coordinator on travel status. On-Site Execution: Conduct safety checks and ensure compliance during work at heights. Coordinate with site teams, dealers, and officers for project execution. Capture site photos, progress updates, and maintain documentation using company apps. Report site progress, challenges, and updates regularly. Documentation & Reporting: Collect and submit completion documents signed by site officials. Share photos and completion letters with the coordinator. Expense Management: Maintain accurate travel and expense records; submit claims through company app with receipts. Safety & Compliance: Follow all safety norms; report incidents immediately to the coordinator. Project Closure: Ensure site cleanliness, handover documents, and share final project status. Continuous Improvement: Participate in training, provide feedback, and support process enhancement. Qualification & Skills:ITI in Electrician (mandatory); 6–12 months of relevant work experience preferred Willingness to travel across India and work at heights Strong troubleshooting and technical skills Good communication and customer service ability Able to handle multiple tasks and work under pressure Professional, detail-oriented, and deadline-driven mindset