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Customer Service Senior Analyst

Customer Service Senior Analyst

Accenture

5 - 8 years

3 - 7 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

spanish customer service customer care sales customer service management non voice process service operations international bpo chat process billing customer support international process voice process voice support email support semi voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Language Translation - Customer Service

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
Language - Ability:Spanish - Advanced

What would you do? Manage end-to-end collections for assigned customer accounts, ensuring timely follow-up on overdue invoices. Contact customers via phone, email, or other channels to resolve outstanding payments while maintaining a professional and customer-focused approach. Investigate and reconcile customer account discrepancies, including payment shortfalls, deductions, and disputes. Collaborate with internal teams (Sales, Billing, Customer Service) to resolve billing issues or disputes impacting collections. Monitor aging reports and escalate high-risk accounts as needed. Maintain accurate records of collection activities and update account status in system tools. Prepare regular reports on collection performance, outstanding receivables, and risk exposure. Support process improvement initiatives to enhance collection efficiency and reduce delinquency. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

Customer Service Management

Adaptable and flexible

Ability to perform under pressure

Ability to work well in a team

Commitment to quality

Written and verbal communication

Account Reconciliations

Customer Care

Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Customer Service Senior Analyst