Customer Service Representative (Voice Process)

Role Overview: You will be responsible for performing inbound calls from wire transfer customers and agents, taking 50-150 calls per day and processing transactions totaling tens of thousands of dollars every day. Your role will involve processing transactions involving large sums of money with a focus on accuracy. Additionally, you will be answering a wide range of inquiries, solving various customer service issues, and ensuring customer satisfaction. This job requires strong customer service skills, diplomacy, and the ability to diffuse tense situations. You will have a highly regimented schedule and spend a full day assisting customers on the phone. Furthermore, you will be responsible for processing customers" orders, participating in continuous training sessions, sharing best practices with the team, and improving your skills through regular training. Key Responsibilities: - Performing inbound calls from wire transfer customers and agents - Taking 50-150 calls per day and processing transactions totaling tens of thousands of dollars every day - Ensuring accuracy in processing transactions involving large sums of money - Answering a wide range of inquiries and solving various customer service issues - Showing strong customer service skills, including diplomacy and the art of diffusing tense situations - Processing customers" orders and ensuring accuracy and completion - Participating in continuous training sessions and sharing best practices with the team - Improving skills through regular training Qualification Required: - Educational Qualification: Any Graduate - Languages Required: Must speak English and Hindi, plus any regional language (Punjabi, Urdu, Bengali) - Language Proficiency: Good command of English (C1 or C2 level) - Experience: At least 1 Year of customer service experience in a voice process - Should be comfortable with night shifts and rotational week offs - Ability to model and incorporate values of respect, courage, passion, teamwork, and integrity - Team player with respect, courage, humility, integrity, attention to detail, and a focused mindset,