Customer Service Representative

Company Description

At Vishura Services, we empower businesses to scale smarter through intelligent, customized outsourcing solutions. Our mission is to drive efficiency, agility, and measurable impact whether it's managing back-office operations, delivering seamless customer support, or running growth-driven digital campaigns. Our offerings include back-office support, financial services outsourcing, insurance process outsourcing, BPO & KPO solutions, and contact center operations. Founder-led excellence, a tech-forward approach, and cost-efficient services distinguish us as a fresh, forward-thinking outsourcing partner.

Role Description

This is a full-time, on-site role located in Pune for a Customer Service Representative. The Customer Service Representative will be responsible for handling inbound and outbound customer interactions, resolving customer inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include answering customer calls, addressing their concerns, processing orders, providing information, and maintaining accurate records of customer interactions.

Qualifications

• Customer Service and Customer Experience skills
• Experience in Customer Support and Customer Satisfaction
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Proficiency in using customer service software and tools
• High school diploma or equivalent; bachelor's degree is a plus
• Previous experience in a similar role is preferred