Customer Service Representative

Role Overview: You will be joining TruelyMarry as a Customer Service Representative at the Kanpur office. Your role will involve managing client relationships, ensuring a seamless customer experience, and supporting matchmaking services. Excellent communication, problem-solving, and relationship management skills are essential for this client-facing position. Key Responsibilities: - Ensure high customer satisfaction by promptly and professionally addressing inquiries, feedback, and concerns. - Maintain positive client relationships through consistent follow-ups and service excellence. - Manage day-to-day client interactions and provide support for matchmaking services with empathy and discretion. - Collaborate with internal teams to resolve client issues and ensure smooth service delivery. - Guide clients on matchmaking processes and service offerings. - Keep accurate records of client communications and service status updates. Qualifications: - Strong interpersonal, communication, and relationship management skills. - Proven ability to handle customer service responsibilities with empathy, patience, and professionalism. - Excellent problem-solving abilities and attention to detail. - Ability to work effectively in a fast-paced, team-oriented environment. - Prior experience in customer service, client relations, or a related field is an advantage. - Proficiency in basic computer applications and CRM systems is preferred. - Minimum educational qualification: High School Diploma or equivalent. If you are passionate about creating meaningful connections and providing outstanding customer support, TruelyMarry welcomes you to apply for this full-time position based in Kanpur.,