Customer Service Representative

We are hiring for Customer Service Representative position at RoarX, an e-commerce brand specializing in smart gadgets and mobile accessories. Here's a detailed breakdown of the key aspects:

Company Overview

RoarX India is an e-commerce brand established in 2020, focusing on smart gadgets and mobile accessories for various smartphones. The company operates through RoarX India and RoxxY India Retail, with its headquarters in Noida, Uttar Pradesh. RoarX products are available on major platforms like Flipkart and Amazon, known for their innovation and quality.

Job Details

Customer Service Representative (Chat, E-mail & Voice)

- Sector : Consumer Electronics

- Location:

- RoarX, Sector 112, Adjacent to Sector 79, Noida (Nearest Metro Station - Noida Sector 76)

- Working Hours: 10:00 AM to 06:00 PM

- Experience - 0 to 6 Months (Max), Freshers

Key Responsibilities :

• Email and Chat Support:

  Deliver prompt and professional responses to customer inquiries via email and chat. Ensure clear, concise, and accurate communication to resolve issues efficiently and maintain high customer satisfaction.

• Voice Support (As Needed):

  Provide voice support when required, ensuring consistent service quality across all communication channels.

• Problem Resolution:

  Apply critical thinking to diagnose and resolve customer issues. Escalate complex cases to senior support or other departments as necessary.

• Documentation:

  Accurately record all customer interactions and issues in the CRM system to maintain detailed and organized records.

• Product Expertise:

  Stay up-to-date on the features, benefits, and policies of the brands you support to offer informed guidance and support to customers.

• Collaboration:

  Work closely with team members and cross-functional departments to enhance service delivery and share best practices for handling international inquiries.

Qualifications:

• Education:

  Bachelor’s degree or equivalent experience is required.

• Experience:

  A minimum of 6 Months in a customer service role, preferably with experience supporting international clients or working in a global company.

• Language Skills:

  Exceptional written and verbal communication skills in English are essential. Proficiency in additional languages is advantageous for serving diverse customer bases.

• Technical Proficiency:

  Strong familiarity with Computer Operations, CRM systems, email, and chat platforms is required. Basic technical troubleshooting skills are a plus.

• Customer Centric Mindset:

  Demonstrated ability to understand and prioritize the needs of customers, with a focus on delivering personalized and effective solutions.

• Problem-Solving Abilities:

  Ability to navigate complex customer issues and provide thoughtful, timely resolutions.

• Adaptability:

  Comfortable working in a fast-paced, dynamic environment with shifting priorities.

• Team-Oriented:

  Capable of working independently while contributing positively to a collaborative team environment.

Additional Information

- Noida candidates are preferred

- The role offers an opportunity to grow with a dynamic team

- Successful candidates will contribute to the brand's success by providing exceptional customer support

Ability to commute/relocate:

• Noida, Uttar Pradesh: This is a work from Office Opportunity, Candidate shall commute to the work location. (Required)

Education:

• Bachelor's (Required)

This position is ideal for enthusiastic, customer-oriented individuals looking to start or advance their career in customer service within the consumer electronics sector.