Customer Service Representative

Job Description

Role & responsibilities Message intake & dispersal. Providing support through voice, chat, or calls. Scheduling & appointment setting. Order intake. Opening trouble tickets. Email response. Monitoring system alerts. Immediate notification of emergent issues and more. After Hours Emergency Call Handling. Complaints and Escalation Handling. Qualifications & Skills: Looking for someone having 0.6 months to 4 years of relevant experience. Should know Spanish. A welcoming voice with an upbeat tone. Typing speed must be over 25 WPM. A test will be administered. Excellent customer service and computer literacy skills. Excellent command of grammar and spelling must be adept at paying attention to detail. Flexible, a team player with exceptional verbal and communication expertise. Computer skills in a Windows based environment. Must be available to work a weekend day (Sat or Sun each week). Training will last approximately one week. On your second week, you will move to your new set schedule. Good attendance & schedule adherence following.