Customer Service Representative

As a full-time Customer Service Representative based in Puri, your role will involve the following key responsibilities: - Handling incoming customer inquiries and providing accurate information promptly - Resolving customer issues to ensure high levels of customer satisfaction - Responding to customer communication channels such as calls, emails, and live chats - Adhering to customer service policies, documenting interactions, and escalating complex issues - Contributing to continuous improvement initiatives to enhance customer service effectiveness To succeed in this position, you should possess experience in Customer Service and Customer Support, emphasizing Customer Satisfaction. Strong communication and problem-solving skills are essential, along with proficiency in customer service software and tools. The ability to thrive in a fast-paced environment is crucial. While a high school diploma or equivalent is a prerequisite, additional qualifications in customer service or related fields would be advantageous.,