Role Overview: As a Customer Service Representative, your primary responsibility will be to provide functional support to resolve customer problems and queries. Your day-to-day tasks will revolve around handling customer inquiries, resolving technical issues, and delivering exceptional customer service through phone, email, or chat channels. Timely and efficient resolution of customer issues and inquiries will be key, along with maintaining accurate records of all customer interactions and transactions. Furthermore, you will be expected to identify opportunities for enhancing customer service processes and procedures. Key Responsibilities: - Handle inbound customer inquiries - Make outbound calls to customers - Maintain accurate records of customer interactions and transactions - Identify opportunities to improve customer service processes and procedures - Experience in Zendesk IVR, CRM software, and ticketing systems preferred Qualifications Required: - Bachelor's degree - Minimum of 1 year of total work experience, with at least 1 year in a customer service role - Proficiency in English (Preferred), Hindi (Preferred) (Note: Omitted additional company details as none were provided in the Job Description),

More Jobs at MINERS POCKET BOOKS PVT LTD,NAGPUR

Customer Service Representative

nagpur, maharashtra

1.0 - 5.0 yrs

Salary: Not disclosed

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Customer Service Representative