Customer Service Representative

Company Description

MetaMarq Co. Pvt. Ltd. specializes in delivering comprehensive branding and marketing services that empower businesses to grow and thrive. Our expertise spans across various domains, including SEO, data research, and organic reach, helping your brand gain visibility and attract the right audience. From content creation to website development, we craft personalized solutions that resonate with your target market. We also offer full-spectrum legal and startup support, ensuring your business operates smoothly and legally. Our commitment to delivering results sets us apart, and we stand by our promise of 100% growth or your money back.

Role Description

This is a full-time hybrid role, located in Delhi, India, with some work from home acceptable. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include responding to customer queries, resolving issues, maintaining customer records, and improving service processes.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience and maintaining high levels of Customer Satisfaction
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Strong problem-solving skills and attention to detail
• Proficiency in using customer service software and tools
• Experience in the marketing or branding industry is a plus
• Bachelor's degree in Business, Marketing, Communications, or related field