Customer Service Representative

We are seeking a skilled and customer-focusedCustomer Service Representativeto join ourcustomer Serviceteam.The ideal candidate will have strong technical troubleshooting skills and asolid understanding of

casino operations and gaming systems.You will be the first point of contactfor customers, addressing their inquiries, resolving technical issues, and ensuring a seamless gamingexperience.

Responsibilities:

• Handle incoming calls from customers promptly and professionally.
• Provide accurate and comprehensive responses to customer questions about products, services, and casino operations.
• Deliver exceptional customer service to build trust and ensure customer satisfaction.
• Diagnose and resolve technical issues related to online platforms, gaming systems, or casino software.
• Utilize in-depth knowledge of casino games, rules, and procedures to assist customers
• Address customer queries related to gameplay, account settings, promotions, and rewards
• Educate customers on new games, features, and updates.
• Log and document all customer interactions and resolutions accurately in the CRM system.
• Provide feedback and insights from customer interactions to improve processes and

Qualifications:

• High school diploma or equivalent required.
• oAssociate s or Bachelor s degree in a related field (preferred).

Skills:

• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision.

Requirements:

• Ready to work for rotational shifts.

• Proven experience in a customer service role, preferably in a callcenteror inbound process.
• Experience with technical troubleshooting in a customer-facing role.
• Prior knowledge or experience in casino operations or gaming systems is highly desirable.
• Proficiency in using CRM tools, help desk software, and Microsoft Office Suite.
• Basic knowledge of online platforms, mobile apps, and gaming software.
• Strong analytical and problem-solving skills.
• Excellent communication skills (verbal and written).
• Strong interpersonal skills with a focus on empathy and patience.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Key Skills :

• Customer Service
• Customer Engagement
• Troubleshooting
• Customer Satisfaction
• Crm
• Call Center
• Inbound Process
• Ms Office
• Gaming Software
• Interpersonal Skills