Customer Service Representative

Legend Sarovar Portico Baddi

0 - 1 years

0 Lacs

Sahibzada Ajit Singh Nagar, Mohali, Punjab

Posted:2 months ago| Platform: Indeed logo

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Skills Required

service tracking dispatch crm reports management schedule planning

Work Mode

On-site

Job Type

Full Time

Job Description

Job description 1. Handle customer inquiries via phone, email, and promptly 2. Provide real-time shipment tracking updates and estimated delivery times 3. Coordinate with dispatch and operations teams for smooth pick-up and delivery 4. make an order in CRM and take care document like BOL, POD, and Rate confirmation. 5. Maintain accurate records of customer interactions and shipment status 6. Build and maintain strong relationships with clients for repeat business 7. Update CRM systems with case notes and customer information 8. Working on Daily loads closing over the CRM (Port Pro) 9. Getting approval from customer for additional charges. 10. Sharing daily reports to the management regarding loads. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred)

More Jobs at Legend Sarovar Portico Baddi

Customer Service Representative

Sahibzada Ajit Singh Nagar, Mohali, Punjab

Experience: Not specified

Salary: Not disclosed

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Customer Service Representative