Customer Service Representative

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
  • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes• Walk customers/ Provide navigational support on self service portal• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Prior international BPO work experience preferred
  

Working Hours:
• Shift will be in any of United States of America time zones• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Interested Candidate Kindly Contact:

HR Sahil

Contact No.- 89040 79035