Customer Service Representative

Job Summary:

We are looking for a motivated and enthusiastic individual to join our customer support team. As a Customer Support Executive, you will be the first point of contact for our customers, addressing their queries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound/outbound calls, emails, and chats to assist customers.
• Resolve customer complaints and provide appropriate solutions.
• Maintain customer records by updating information in CRM tools.
• Escalate unresolved queries to the appropriate departments.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional support.

Skills Required:

• Good communication skills (verbal and written) in [English/Hindi/Regional language].
• Basic computer knowledge (MS Office, typing, email handling).
• Active listening and problem-solving skills.
• Patience and a positive attitude.
• Ability to work in a team.

Qualifications:

• 12th pass / Any Graduate (B.A/B.Com/B.Sc/BBA/BCA etc.)
• No prior experience required; training will be provided.

Salary: