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Concentrix Catalyst
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Customer Service Representative - International Voice Process

Customer Service Representative - International Voice Process

Concentrix Catalyst

3 - 5 years

|

3 - 5 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

Customer Support International Voice Process International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle customer inquiries via phone, email, and chat in a clear, friendly, and efficient manner
Troubleshoot and resolve customer issues quickly and accurately
Provide personalized service while maintaining high standards of professionalism and courtesy
Collaborate with internal teams to escalate and resolve complex issues
Document customer interactions thoroughly using CRM tools
Identify trends in customer feedback and suggest improvements to processes and policies
Mentor junior associates and share best practices when needed

Preferred candidate profile

Minimum 2+ years of experience in a customer service role within a US-facing multinational company
Outstanding verbal and written communication skills in American English
Strong interpersonal and problem-solving skills
Ability to manage time effectively and handle multiple tasks
A customer-first mindset with a genuine desire to help people
Fixed Shift(6:30PM to 3:30AM)(Mon-Fri)
One way Transportation for Female Candidates

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