Company Description BROWNROOF is your talent acquisition partner for the social age. We leverage AI and social intelligence to source, match, and retain top performers for organizations around the globe. Our innovative approach ensures that you get the best fit for your company while optimizing the recruitment process for efficiency and success. Role Description This is a full-time, on-site role for a Customer Service Representative in the International Voice Process. The position is located in Thane. The Customer Service Representative will be responsible for handling customer queries, providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks will include responding to customer inquiries via phone, resolving issues, and maintaining accurate records of customer interactions. Qualifications Customer Service Representatives, Customer Support Customer Satisfaction, Customer Service Customer Experience Excellent verbal communication skills Ability to work in a fast-paced environment Attention to detail and problem-solving skills Previous experience in a similar role or in a call center environment is a plus High school diploma or equivalent
Company Description BROWNROOF leverages AI and social intelligence to source, match, and retain top performers for organizations globally. We are your talent acquisition partner for the social age, ensuring that companies find and engage with the best talent available worldwide. Role Description This is a full-time on-site role for a Team Leader - International Voice Process (US Healthcare) located in Thane. The Team Leader will be responsible for overseeing daily operations, managing a team, ensuring effective communication, and driving team performance. Key responsibilities include monitoring team metrics, conducting training sessions, and ensuring high-quality service delivery aligned with company standards. Qualifications Strong Team Management and Team Leadership skills Excellent Communication skills Solid Analytical and Operational Management skills Experience in the US healthcare industry is preferred Ability to work efficiently in a fast-paced environment Bachelor's degree or equivalent in a relevant field