Customer Service Representative - International Voice Process

As a Customer Service Associate for US Healthcare Voice Support in Thane, Mumbai, you will be responsible for handling inbound calls from international customers with empathy and professionalism. Your role will involve actively listening to customer concerns and providing accurate information about healthcare services. You will utilize CRM software and internal knowledge bases to efficiently resolve queries and document all interactions in company systems. Collaboration with team members and supervisors is essential to ensure seamless service delivery. Meeting individual and team performance targets while maintaining quality standards, adapting to a fast-paced environment, and managing multiple tasks simultaneously are key aspects of this role. Key Responsibilities: - Handle inbound calls from international customers with empathy and professionalism - Listen actively to customer concerns and provide accurate information about healthcare services - Resolve queries efficiently using CRM software and internal knowledge bases - Document all interactions and maintain detailed records in company systems - Collaborate with team members and supervisors to ensure seamless service delivery - Meet individual and team performance targets while maintaining quality standards - Adapt to a fast-paced environment and manage multiple tasks simultaneously Qualifications Required: - Excellent English Communication Skills (Verbal & Written) - Strong Problem-Solving & Analytical Abilities - High Empathy & Active Listening Skills - Computer Literacy & CRM Knowledge - Comfortable Working in Night Shifts - Flexibility with Rotational Week Offs - Minimum 1 Year in Customer Service (Voice Process) - Healthcare BPO Experience is a BIG ADVANTAGE - Minimum HSC Passed (Graduates Preferred) In addition to a competitive salary package up to 35,000 per month (or even higher for exceptional candidates), you can expect permanent employment with growth opportunities, exposure to international healthcare processes, skill development in CRM tools and customer service excellence, a collaborative team environment with supportive management, and a clear career progression path within the organization. For further details or to apply, contact Amol at 8655782024. As a Customer Service Associate for US Healthcare Voice Support in Thane, Mumbai, you will be responsible for handling inbound calls from international customers with empathy and professionalism. Your role will involve actively listening to customer concerns and providing accurate information about healthcare services. You will utilize CRM software and internal knowledge bases to efficiently resolve queries and document all interactions in company systems. Collaboration with team members and supervisors is essential to ensure seamless service delivery. Meeting individual and team performance targets while maintaining quality standards, adapting to a fast-paced environment, and managing multiple tasks simultaneously are key aspects of this role. Key Responsibilities: - Handle inbound calls from international customers with empathy and professionalism - Listen actively to customer concerns and provide accurate information about healthcare services - Resolve queries efficiently using CRM software and internal knowledge bases - Document all interactions and maintain detailed records in company systems - Collaborate with team members and supervisors to ensure seamless service delivery - Meet individual and team performance targets while maintaining quality standards - Adapt to a fast-paced environment and manage multiple tasks simultaneously Qualifications Required: - Excellent English Communication Skills (Verbal & Written) - Strong Problem-Solving & Analytical Abilities - High Empathy & Active Listening Skills - Computer Literacy & CRM Knowledge - Comfortable Working in Night Shifts - Flexibility with Rotational Week Offs - Minimum 1 Year in Customer Service (Voice Process) - Healthcare BPO Experience is a BIG ADVANTAGE - Minimum HSC Passed (Graduates Preferred) In addition to a competitive salary package up to 35,000 per month (or even higher for exceptional candidates), you can expect permanent employment with growth opportunities, exposure to international healthcare processes, skill development in CRM tools and customer service excellence, a collaborative team environment with supportive management, and a clear career progression path within the organization. For further details or to apply, contact Amol at 8655782024.