Customer Service Representative

Responsibilities:

• Day to day Qualtrics platform support including:
• Management of Qualtrics platform user accounts such as account request reviews and approvals, password resets.
• Quarterly review and clean-up of non-used accounts.
• Providing basic platform support and answering basic inquiries.
• Reviewing internal requests to deploy surveys and ensure compliance with technical and content standards.
• Programming ad-hoc surveys in Qualtrics based on stakeholder specifications.
• Coordinating ad-hoc data enrichment requests and completing quality assurance checks to validate accuracy of the data appended.
• Monitoring automated data enrichment processes and work with technical teams to resolve any issues that may occur.
• Completing quarterly dashboard updates.
• Ensure processes are followed, documentation is up to date and project status can be reported at any time.

Signs

• You are detail oriented, self-motivated, and always deliver on commitments.
• You constantly look for ways to improve/automate processes.
• You can work both independently and as part of a team.
• You are comfortable working across multiple time zones and cultures.
• You have strong written and oral communication skills.

Minimum

• Bachelors degree.
• 5+ years of experience in a project management or supporting role.

• Must be able to converse, read and write in English.
• Prior Qualtrics experience preferred.
• Skilled with Microsoft Office 365 (e.g., PowerPoint, Microsoft Excel).
• Familiarity with collaboration platforms such as Zoom, Microsoft Teams, SharePoint.

Primary