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Customer Service Representative II

2 - 3 years

4 - 5 Lacs

bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

order management sap baan analytical pharma back office as400 customer support life sciences order processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN , PRMS, Macola, AS400 and other applications used by the function
  • Engage in activities to provide an enhanced customer experience
  • Ensure adherence to company procedures, policies, and systems.
  • Ensures that performance metrics / SLAs are met
  • Adhere to daily turnaround time for orders as per set TAT guidelines
  • Ensure adherence to all internal / external processes defined
  • Proactively calls out issues that can potentially hamper the business processes
  • Solves a range of straightforward problems and analyzes possible solutions using standard procedures
Other Requirements
  • Preferably Bachelor s degree (Arts, Science, Commerce, Business Administrations)
  • 2-3years Hands on experience on Order Management
  • Requires strong computer skills, including Microsoft office
  • Display excellent verbal and written communication and social skills.
  • Highly thorough and organized with excellent analytic and problem-solving abilities
  • Able to multi-task, prioritize and handle time effectively
  • Customer orientated and ability to adapt/respond to different types of tasks
  • Flexible to work in Night Shifts

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