Customer Service Representative II

Job Description

Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description Are you ready to embark on an exciting career as a Customer Service Representative I? Look no further than Thermo Fisher Scientific Inc.! We are a world-class company known for our exceptional products and services. Join our team and be a part of our ambitious mission of enabling our customers to make the world healthier, cleaner, and safer. As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. Your main responsibilities will include: Responding promptly and efficiently to customer inquiries via email Resolving customer complaints and ensuring customer satisfaction Processing orders, forms, applications, and requests accurately and promptly Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with internal departments to ensure customer needs are met Identifying and assessing customers' needs to achieve effective solutions Providing product information and recommendations to customers Ensures that performance metrics / SLAs are met Ensure adherence to all internal / external processes defined To be successful in this role, you must possess the following qualifications and skills: A proven track record of delivering flawless customer service Excellent written and verbal communication and interpersonal skills Excellent problem-solving skills and a customer-centered approach Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in using customer service software and tools Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations) Minimum 3 year experience Flexible to work the night shift What sets this opportunity apart is our commitment to fostering an inclusive and collaborative work environment. At Thermo Fisher Scientific Inc., we value diversity and believe that a diverse workforce drives innovation and success. As an equal opportunity employer, we welcome applicants from all backgrounds and walks of life. We are also committed to providing reasonable accommodations and adjustments to individuals with disabilities to ensure their equal participation in the recruitment and selection process. If you require any accommodations or adjustments, please let us know, and we will be happy to assist you. Join our exceptional team and be a part of our mission to make a positive impact on the world. Apply now and seize this unique opportunity to grow professionally and contribute to a world-class organization!