Customer Service Representative

Company Overview

IEnergizer is a leading Business Process Outsourcing provider, specializing in comprehensive customer management solutions. We support and advocate our clients' brands, helping them acquire, support, retain, and grow their markets with complete life-cycle customer support services. As a trusted partner, IEnergizer delivers high-quality service while reducing costs, offering scalable yet customer-focused solutions to Fortune 500 clients across various industries.

Job Overview

IEnergizer is looking for a US Banking Customer Service Representative for a full-time position located in Noida. The candidate should have a minimum of 1 year of work experience. The role involves providing international voice process support, requiring excellent communication skills to manage customer interactions efficiently.

Salary: Up to ₹50,000 CTC

Work Location: Noida

Working Days: 5 Days a Week

Shifts: Rotational (24/7 Environment)

No Cab | No Meals

Qualifications and Skills

• Must have customer support experience, ideally within an international voice process environment (Mandatory skill).
• Excellent communication skills are essential for this role to effectively address and resolve customer queries (Mandatory skill).
• Experience in international BPO settings, providing voice support across different time zones is required.
• The ability to actively listen and respond appropriately to customer inquiries is necessary for exceptional service delivery.
• Must be adept at managing and navigating multiple customer interactions within a fast-paced service atmosphere.
• Proficiency in handling technological tools and platforms used in voice-based customer service operations is needed.
• Problem-solving skills to address customer issues promptly and efficiently, enhancing customer satisfaction.
• Familiarity with metrics used to measure customer service effectiveness and a commitment to meeting or exceeding those standards.

Roles and Responsibilities

• Handle customer queries and complaints via international voice process, ensuring a high standard of service.
• Identify customer needs and provide accurate, efficient resolutions, escalating issues when necessary.
• Maintain records of customer interactions, recording details of inquiries, complaints, and actions taken.
• Coordinate with team members to improve customer service and business outcomes.
• Stay updated with product knowledge to educate customers and provide informed solutions.
• Follow communication procedures, guidelines, and policies with consistency in service delivery.
• Gather customer feedback and share with management for process improvements and service enhancements.
• Meet personal/team qualitative and quantitative targets, contributing to overall team success.