Customer Service Representative

Company Description

Sweet Dreams is the pioneer of Sleep and Home Clothing in India with 35 years of existence, crafting products with 'Happiness'. The brand reflects love, care, and gentleness, enchanting the heart and mind with a fairy tale, homely feeling. Every creation embodies happiness and is designed to bring a smile to the wearer. This role is perfect for someone passionate about delivering exceptional customer experiences in the e-commerce space. Based in Ahmedabad, this full-time position offers competitive industry salaries and the opportunity to be part of a growing D2C retail powerhouse.

Role Description

This is a full-time on-site role for a Customer Relationship Executive at Sweet Dreams India in Ahmedabad. The role involves managing customer satisfaction, developing business relationships, providing exceptional customer service, nurturing client relations, and effective communication on a daily basis.

Qualifications

· Confirm and verify COD orders with customers. Manage order status, cancellations, Exchange and refunds.

· Resolve complaints efficiently while maintaining Customer high satisfaction, Customer Service, and Client Relations skills.

· Strong interpersonal and problem-solving abilities

· Excellent verbal and written communication skills in English and local languages

· Ability to prioritize, multitask, and manage time effectively. Handle customer queries via email, phone, and chat

· Previous experience in a customer-facing role is a plus. Reduce RTO rates through effective communication and feedback.

Bachelor's degree in any field.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person