Customer Service Representative

Company Description

IAM Group of Companies, established in 2013, is a multi-channel agency offering services such as Print Advertising, Radio Advertising, Digital Media Advertising, Creative & Communication, OTT Content, TV Advertising, Video & Audio Production, Celeb Management & Influencer Marketing and OOH Advertising. We blend online and offline channels to craft immersive narratives and unforgettable experiences that ignite Sales, ROI, and Engagement. Known for our all-encompassing marketing solutions, we work with leading brands across diverse industries to create innovative and profitable connections.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Gurugram. The Customer Service Representative will handle day-to-day tasks including managing customer inquiries, providing product and service information, addressing and resolving customer issues, and ensuring customer satisfaction. The representative will also maintain and update customer records, follow up on customer interactions, and communicate feedback and suggestions to the team.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Satisfaction
• Experience in enhancing Customer Experience and engaging effectively with clients
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and adapt in a fast-paced environment
• Prior experience in a similar role is advantageous
• Bachelor's degree or relevant work experience in a related field