Customer Service Representative

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience. Role & responsibilities• €€€€€€€€ Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.• €€€€€€€€ Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.• €€€€€€€€ Listen actively to customer needs, concerns, and feedback, and respond appropriately.• €€€€€€€€ Accurately document customer interactions and update records in the CRM system.• €€€€€€€€ Collaborate with team members and other departments to resolve complex issues.• €€€€€€€€ Meet and exceed performance targets for call handling and customer satisfaction.• €€€€€€€€ Stay informed about company products, services, and policies to provide accurate information to customers - Minimum of 1 year of experience in inbound call processes within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service.