Customer Service Representative

Customer Support Executive – ERP Software (Accounting & GST Support)

Company: OneSpider Technologies LLP
Location: Lower Parel East, Mumbai (10-minute walk from the station)
Job Type: Full-time
Work Schedule: Monday to Saturday | 10:00 AM – 7:00 PM
Experience: 0–2 years
Education: Commerce Graduate OR 12th Pass with customer support experience

Job Summary

OneSpider Technologies LLP is hiring Customer Support Executives to provide support for our ERP software used in accounting, billing, and GST compliance. We are especially interested in candidates who have worked in software support for accounting or business management tools.

Responsibilities

• Assist customers in using ERP software features like billing, invoicing, ledgers, and GST
• Provide remote support via phone, AnyDesk, or TeamViewer
• Conduct training sessions for new users on how to operate the software
• Handle customer queries related to software usage, data entry, and reports
• Coordinate with the internal tech team to resolve issues quickly
• Maintain accurate records of issues, resolutions, and follow-ups

Key Skills & Requirements

• Strong communication skills (Hindi, Marathi, and/or English)
• Basic understanding of accounting concepts and GST filing
• Prior experience in supporting accounting or ERP software is a strong advantage
• Friendly, professional, and problem-solving mindset
• Ability to learn software tools quickly and explain them in simple terms
• Basic computer literacy and remote support tools (e.g., AnyDesk, TeamViewer)

What We Offer

• Full training on our in-house ERP software
• Supportive and collaborative team environment
• Career growth opportunities in support, implementation, or product roles
• Competitive salary based on experience and skills

Additional Information

Immediate joiners or candidates with short notice periods will be preferred
Send your resume via WhatsApp to: +91 97020 74236

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹20,000.00 per month

Benefits:

• Commuter assistance

Work Location: In person