Customer Service Representative

You will be responsible for the following tasks as a Customer Service Representative: - Managing large amounts of incoming calls - Generating sales leads - Identifying and assessing customers" needs to achieve satisfaction - Building sustainable relationships and trust with customer accounts through open and interactive communication - Providing accurate, valid, and complete information by using the right methods/tools - Meeting personal/customer service team sales targets and call handling quotas - Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution - Keeping records of customer interactions, processing customer accounts, and filing documents - Following communication procedures, guidelines, and policies - Taking the extra mile to engage customers Qualifications required for this role include: - Excellent communication and presentation skills - High school diploma or equivalent; college degree preferred Experience: - Proven customer support experience - Track record of over-achieving quota - Ability to multi-task, prioritize, and manage time effectively Skills required for this role are: - The ability to listen closely to customers - Clear verbal communication - Data entry and basic computer skills - Time management skills - Professionalism - Flexibility - Problem-solving - Product knowledge - Teamwork skills - Creativity Key Performance Indicators (KPIs) of a Customer Service Representative include: - Average % of Calls Blocked - Average % Time in Queue - Average % Abandonment Rate - Average % Service Level - Average % Speed of Answer - Average % Handle Time - Average % After Call Work Time - Average % First Call Resolution - Average % Customer Satisfaction,