Customer Service Representative

Customer Service Executive
Location- Bangalore
Who will be responsible for managing the communication and process flow when customers send faulty products for servicing. This role involves updating customers on product status, maintaining accurate records in Excel and CRM software, handling inbound customer calls, and having basic technical knowledge to assist in electronic product servicing.

Key Responsibilities:

Acknowledge receipt of faulty products from customers and update them via phone, email, or CRM system.

Ensure timely repair and servicing of products.

Update customers once products are repaired and dispatched.

Maintain detailed service records in Excel and CRM software.

Handle inbound calls to understand and record customer issues clearly.

Provide basic troubleshooting support over the phone (if applicable).

Ensure all customer interactions are professional and timely.

Requirements:

Minimum 1–2 years of experience in customer service, service coordination, or a similar role.

Basic knowledge of electronics and product servicing.

Proficient in Microsoft Excel and CRM software.

Strong communication skills in English and local language.

Ability to multitask and manage multiple customer requests efficiently.

Attention to detail and good organizational skills.

Preferred Skills:

Ability to work independently with minimal supervision.

Problem-solving attitude and customer-focused mindset.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9910922390