Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Envalior
>
Customer Service Representative

Customer Service Representative

Envalior

5 - 7 years

1 - 3 Lacs

pune

Posted:1 month ago| Platform:

Apply

Skills Required

supply chain customer service representative erp sales sez workflow customer service order processing monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

As our Customer Service Representative, you will be responsible for the defining, setting up, and running a company-wide long-term awareness and training program, the role helps in fostering a culture of cybersecurity awareness among employees.

Your key responsibilities will be

Customer Service

Ensure an excellent level of service is provided to Customers and that orders are received, processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing.
Practices/procedures that best meet customer s needs & at the same time be consistent with corporate requirement. Consolidate short terms forecasts / orders received from Customers / Distributors & submit to Demand Chain planner.
Coordination between Finance Dept. and Customers for Overdues prior to planning dispatches.
Register complaint in CRM and send the complaint confirmation and 8D reports to customer.
Keep track of complaints in the system and ensure that customer is well communicated.
Ensuring FG Inventory Levels at W/H s
Tracking Forecast received from Customers/BDM s and follow up for orders based on the forecast.
Ensuring all documentation is completed in case of exports and coordination with CHA & Forwarder for bookings.
Tracking of Proof of Exports for Physical Exports & Sez.
Driving the CSL implementation with customers
Convincing and Onboarding customer on Customer Portal.
Uploading shipping documents in Citi Direct (Bank) portal for exports transaction and resolved queries raised by Bank, if any.

CSR Role in SAP

Responsible for the customer sales prices.

Responsible for processing sales orders,Debit /Credit notes/Return orders including checks on availability, allocation and credit limit.

Responsible for entering orders on the back order list.

Responsible for the timely preparation of order confirmations and dispatch details to customers.

Responsible for monitoring order status (e.g. interrupted or incomplete orders and back orders).

Initiate workflow for Customer Master creation/extension/changes in PANDA tool/Sharepoint

THE IDEAL CANDIDATE

Commerce graduate + Post graduation in Business Management with Sales/Mktg , International Trade.
Ability to work within multicultural and international environment

More Jobs at Envalior

Team Member Electrical

Pantnagar, Uttarakhand, India

2.0 - 3.0 yrs

Salary: Not disclosed

Junior QA Officer

Pantnagar, Uttarakhand, India

100.0 - 100.0 yrs

Salary: Not disclosed

Team Member Mechanical

Pantnagar, Uttarakhand, India

2.0 - 3.0 yrs

Salary: Not disclosed

Account Manager

Ahmedabad, Gujarat, India

5.0 - 7.0 yrs

Salary: Not disclosed

Account Manager

Chennai, Tamil Nadu, India

5.0 - 7.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Envalior

Chemical Manufacturing

Düsseldorf Geleen

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Service Representative