0 years
1 - 0 Lacs
Posted:8 hours ago|
Platform:
On-site
Full Time
Customer Service Executive
Location – Ghansoli, Rupa Solitaire, MBP (Navi Mumbai)
Experience – 0 to 2 yrs
Company Name – Triomphe Digital Technology India PVT. LTD.
Roles & Responsibilities
· Respond to customer inquiries and resolve their issues via email, phone, or chat.
· Assist customers with placing orders, tracking shipments, and processing returns.
· Provide product information and recommendations to customers.
· Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
· Maintain accurate records of customer interactions and transactions.
· Identify and escalate complex issues to senior representatives or supervisors.
· Stay up to date with product knowledge and industry trends to provide excellent customer service.
· Meet and exceed customer satisfaction goals and performance metrics.
· Continuously improve customer service processes and procedures.
Requirements
· Excellent phone/email communication skills
· Ability to handle high volume customer interactions
· Effective time management skills
· Ability to multitask and prioritize tasks
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,647.65 - ₹18,550.13 per month
Language:
Work Location: In person
E-Rising (india) pvt ltd
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