Customer Service Representative

Process: Inbound & Outbound (Work From Home & Work from Office Both) - Multiple Opportunity as per skillset

Broad Responsibilities/ Major Deliverables:

· Listening to and understanding the customer’s requirements.

· Provide product Sales / service details & benefits to customers.

· Capture correct information wherever required.

· Asking the correct questions – probing and prompting the customer wherever required.

· Timely and accurate capturing all the information given by/to the customer.

· Staying current with knowledge of products/ processes & services offered by the client.· Ensure full adherence to all the quality parameters. Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule.

· Escalating the call to the team leader / manager, wherever desirable

· Handle escalations and irate customer in proper manner

Experience:* Fresher & Exp. Both are well come.

for Exp. (Minimum 6 months exp or above. *) In any industry preferably Call Center

Age: 18 years onwards

Aptitude: Process orientation, Systems Knowledge.

Typing speed: 18 WPM /88 % Accuracy

Key Competencies: Good communication skill, have pleasing telephone etiquettes, Customer focus, and willingness to learn

Any two Languages Must:- Bengali/English/Hindi/Oriya/Assamese/Telugu/Punjabi

Educational Qualification Require:- HS & Above

Walk In interview with Spot offer letter & joining -

Reference :- Bikash - Indeed

Ref Code :- 1234567

Office location- Digitide Solutions ltd

(Formerly known as Conneqt Business Solutions) while maintaining the same location as mentioned below.

TECHNOPOLIS BUILDING, 10th floor.Street Number 1, BP Block, Sector V, Bidhannagar, Kolkata, West Bengal, Kolkata 700091.

Landmark: Technopolis Bus Stop, Behind - Martin Burn Business Park Building

Opposite - Azad Hind Dhaba.

Job Types: Full-time, Permanent, Fresher

Pay: ₹168,000.00 - ₹228,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Location:

• Salt Lake, Kolkata, West Bengal (Required)

Work Location: In person