Customer Service Representative

You are seeking a Customer Relationship Associate to elevate customer experience by serving as a liaison between clients and internal teams. Your responsibilities will include coordinating order and delivery processes, ensuring prompt and efficient product delivery, and nurturing positive customer relationships. To excel in this role, you should possess excellent communication skills, meticulous attention to detail, and the capability to manage multiple tasks in a dynamic setting. Your main duties will involve: - Order Coordination: Verify order details, confirm stock availability, and collaborate with relevant departments to ensure seamless processing and timely dispatch and delivery of customer orders. - Customer Communication: Maintain regular contact with customers to provide updates on order status, shipping details, and address any potential delays or concerns. - Problem Resolution: Handle and resolve customer complaints or issues related to orders, deliveries, or product problems by coordinating with the appropriate teams and delivering timely solutions. - Order Tracking: Keep customers informed by monitoring the progress of their orders from placement to delivery, offering timely updates on delivery schedules, and addressing any arising issues. - Process Improvement: Continuously assess order and delivery processes, recommend enhancements to boost customer satisfaction, and streamline operational efficiency. - Internal Coordination: Collaborate closely with logistics, sales, and inventory teams to ensure accurate and efficient order processing. - Documentation and Reporting: Maintain precise records of customer interactions, order status, and feedback for internal monitoring and reporting purposes. - Customer Feedback: Gather customer feedback on their order experience, and provide insights to management for enhancing service quality. If you are interested in this position, please contact HR Samiksha at 7717300328. This is a full-time, permanent role suitable for freshers. The work schedule is during the day shift, and the job location is in person. The required educational qualification is Higher Secondary (12th Pass), and proficiency in English is necessary for this role.,