Job Description: Telecalling Executive for Hospital Location : Jaipur, Rajasthan Job Type : Full-Time Shift : Rotational (7:00 AM–7:00 PM) Week Offs: Rotational About Us: Leading healthcare provider in Jaipur seeking compassionate Telecalling Executives to enhance patient engagement. Job Summary : - Handle inbound/outbound calls and WhatsApp chatbot to schedule appointments, address patient queries, and ensure positive patient experiences. - Work in rotational shifts with weekly offs. Key Responsibilities: - Outbound Calls : Schedule appointments, promote services, conduct surveys. - Inbound Calls : Answer queries on services, billing, and appointments; escalate complex issues. - WhatsApp Chatbot : Respond to patient queries, escalate unresolved issues. - Data Management : Update patient records in CRM, ensure confidentiality. - Customer Service: Provide empathetic, professional support. Requirements : - Education : Pursuing Graduate/Graduate (any stream). - Experience : 1-2 years in telecalling/customer service (freshers with strong communication skills welcome). - Skills : Fluent in Hindi/English (Rajasthani a plus), basic computer/CRM skills, patient-centric approach, ability to handle high call volumes. - Availability : Willing to work rotational shifts; based in/willing to relocate to Jaipur. Preferred Qualities : Empathetic, quick learner, team player, proactive. What We Offer : - Competitive salary + incentives. - Training and development. - Supportive work environment. - Meaningful healthcare contribution. How to Apply : Send resume to [support@verveassistance.com]. Only shortlisted candidates will be contacted. WhatsApp: +91 90247 65288 Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Evening shift Morning shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Experience: Customer support: 1 year (Preferred) Work Location: In person Expected Start Date: 23/06/2025
Position Overview We are looking for enthusiastic and detail-oriented Customer Support Executives to be part of our centralized support team. The role involves directly engaging with students, parents, and prospective learners to provide accurate information about tests, class schedules, teachers, and new updates within the academy. The team will act as the first point of contact for all queries, ensuring smooth communication and a high level of customer satisfaction. Key Responsibilities Student & Parent Communication Inform students and parents about upcoming tests, class schedules, holidays, and special sessions. Share timely updates about teacher availability, substitutions, or changes in curriculum. Provide guidance on new courses, workshops, and academy developments. Centralized Support & Query Resolution Handle all inbound and outbound queries (calls, emails, chats, WhatsApp, etc.). Act as a single point of contact for disseminating important information. Maintain polite, professional, and solution-oriented communication. Information Management & Coordination Maintain updated records of classes, schedules, test dates, and announcements. Coordinate with academic teams to ensure accurate and up-to-date information is shared. Track student attendance, feedback, and issues for escalation where required. Customer Experience & Engagement Ensure all communications are proactive, clear, and timely. Build rapport with students/parents to improve engagement and retention. Gather feedback to improve academy services and student experience. Key Skills Required Strong communication skills (English & regional language preferred). Good listening and problem-solving abilities. Proficiency in MS Office, CRM tools, or student management systems. Ability to multitask and handle time-sensitive updates efficiently. Customer-centric attitude with patience and empathy. Qualifications Bachelor’s degree (any discipline; education background is a plus). Prior experience in customer support, preferably in the education/training sector. Freshers with strong communication and learning ability are also welcome. Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹16,000.00 per month Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 9024765288 Expected Start Date: 01/09/2025
Position Overview We are looking for enthusiastic and detail-oriented Customer Support Executives to be part of our centralized support team. The role involves directly engaging with students, parents, and prospective learners to provide accurate information about tests, class schedules, teachers, and new updates within the academy. The team will act as the first point of contact for all queries, ensuring smooth communication and a high level of customer satisfaction. Key Responsibilities Student & Parent Communication Inform students and parents about upcoming tests, class schedules, holidays, and special sessions. Share timely updates about teacher availability, substitutions, or changes in curriculum. Provide guidance on new courses, workshops, and academy developments. Centralized Support & Query Resolution Handle all inbound and outbound queries (calls, emails, chats, WhatsApp, etc.). Act as a single point of contact for disseminating important information. Maintain polite, professional, and solution-oriented communication. Information Management & Coordination Maintain updated records of classes, schedules, test dates, and announcements. Coordinate with academic teams to ensure accurate and up-to-date information is shared. Track student attendance, feedback, and issues for escalation where required. Customer Experience & Engagement Ensure all communications are proactive, clear, and timely. Build rapport with students/parents to improve engagement and retention. Gather feedback to improve academy services and student experience. Key Skills Required Strong communication skills (English & regional language preferred). Good listening and problem-solving abilities. Proficiency in MS Office, CRM tools, or student management systems. Ability to multitask and handle time-sensitive updates efficiently. Customer-centric attitude with patience and empathy. Qualifications Bachelor’s degree (any discipline; education background is a plus). Prior experience in customer support, preferably in the education/training sector. Freshers with strong communication and learning ability are also welcome. Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹16,000.00 per month Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 9024765288 Expected Start Date: 01/09/2025