Customer Service Representative

Position Overview

We are looking for enthusiastic and detail-oriented Customer Support Executives to be part of our centralized support team. The role involves directly engaging with students, parents, and prospective learners to provide accurate information about tests, class schedules, teachers, and new updates within the academy. The team will act as the first point of contact for all queries, ensuring smooth communication and a high level of customer satisfaction.

Key Responsibilities

• Student & Parent Communication
• Inform students and parents about upcoming tests, class schedules, holidays, and special sessions.
• Share timely updates about teacher availability, substitutions, or changes in curriculum.
• Provide guidance on new courses, workshops, and academy developments.
• Centralized Support & Query Resolution
• Handle all inbound and outbound queries (calls, emails, chats, WhatsApp, etc.).
• Act as a single point of contact for disseminating important information.
• Maintain polite, professional, and solution-oriented communication.
• Information Management & Coordination
• Maintain updated records of classes, schedules, test dates, and announcements.
• Coordinate with academic teams to ensure accurate and up-to-date information is shared.
• Track student attendance, feedback, and issues for escalation where required.
• Customer Experience & Engagement
• Ensure all communications are proactive, clear, and timely.
• Build rapport with students/parents to improve engagement and retention.
• Gather feedback to improve academy services and student experience.

Key Skills Required

• Strong communication skills (English & regional language preferred).
• Good listening and problem-solving abilities.
• Proficiency in MS Office, CRM tools, or student management systems.
• Ability to multitask and handle time-sensitive updates efficiently.
• Customer-centric attitude with patience and empathy.

Qualifications

• Bachelor’s degree (any discipline; education background is a plus).
• Prior experience in customer support, preferably in the education/training sector.
• Freshers with strong communication and learning ability are also welcome.

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9024765288Expected Start Date: 01/09/2025