Customer Service Representative

0 years

1 Lacs

Posted:14 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for an enthusiastic and result-oriented Telecaller to handle inbound and outbound calls for our education academy. The role involves counseling students, promoting courses, and ensuring excellent student engagement and follow-ups.

Key Responsibilities:

  • Make outbound calls to prospective students and parents to explain courses and admission processes
  • Handle inbound inquiries via calls, WhatsApp, and other channels
  • Provide accurate information about courses, fees, batches, and exam preparation
  • Follow up with leads and convert inquiries into enrollment.
  • Resolve basic queries and ensure high student satisfaction
  • Coordinate with academic and admission teams

Skills & Requirements:

  • Good communication skills in English, Hindi, and/or regional language
  • Confident, polite, and persuasive personality
  • Basic computer knowledge
  • Ability to handle pressure and targets
  • Prior experience in education, sales, or telecalling is an advantage

Job Types: Full-time, Fresher

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

  • Flexible schedule
  • Paid time off

Work Location: In person

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