Customer Service Representative

Responsibilities

• Handling the incoming and outgoing calls.
• Respond promptly and professionally to incoming calls.
• Understanding the purpose of the call and handing over the call to the concerned person.
• Answer questions / assist the organization to clients such as business hours, location, and services.
• Cross-verifying and maintaining the reports daily.
• Cross-checking the inquiries in the CRM and ensuring all the calls/data are entered in the CRM.
• Ensuring the callback calls are connected within the specified time.
• Report equipment issues or malfunctions without delay to the admin department.
• Training the new joiners on telephone etiquette.
• Maintaining decorum in the telephone department.
• Escalate complaints or concerns to higher authorities when required.
• Provide basic and accurate information to the clients.
• Ensuring the client's entries are accurately entered into the system.
• Any other work assigned by the organization, depending on the nature of the work.