Customer Service Representative

Position: Customer Support Executive

Location: Mansarovar, Jaipur
Experience Required: Minimum 6 months in International BPO
Apply: Send CVs to [email protected] or call 95872 54540

About the Role

As a Customer Support Executive in our international BPO team, you’ll be the first point of contact for customers across voice and non‑voice channels (calls, email, chat). Your role is essential in ensuring higher customer satisfaction and fostering long-term loyalty.

Key Responsibilities

• Handle inbound and outbound interactions professionally across phone, email, chat, and other channels.
• Offer accurate product/service information and resolve customer queries efficiently.
• Troubleshoot issues and escalate complex cases to relevant teams.
• Maintain detailed records of all customer interactions in the CRM or ticketing system.
• Achieve quality metrics and service-level agreements (SLAs) like AHT and CSAT. squadstack.com
• Provide feedback to improve support processes and update knowledge bases.
• Collaborate with cross-functional teams (e.g., technical, quality, product) to ensure quick and effective resolutions.

Requirements

• Experience: Minimum 6 months in international BPO, handling customer support voice and/or non-voice processes.
• Education: High school diploma or graduate (Bachelor’s preferred).
• Language Skills: Proficient in English (both verbal & written); Hindi desirable.
• Technical Aptitude: Comfortable with CRM systems, MS Office, and ticketing tools. superworks.com
• Soft Skills: Strong verbal and written communication, active listening, patience, empathy, and problem-solving acumen.
• Work Ethic: Ability to work under pressure, handle multiple tasks, and adapt to different time zones or shift patterns.

Preferred

• Additional language proficiency (multilingual support).
• Prior exposure to international clients or financial domain experience.

What We Offer

• Supportive, dynamic international BPO environment
• Competitive salary and incentives tied to performance (e.g., CSAT, AHT)
• Growth opportunities through training, feedback loops, and knowledge base development.

Interested?
Send your CV to [email protected]
Or contact us at 95872 54540

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person