Customer Service Representative

About The Company

MSI Services Pvt. Ltd is a leading organization specializing in providing comprehensive business process outsourcing solutions across various industries. With a strong focus on customer satisfaction and operational excellence, MSI Services Pvt. Ltd has established a reputation for delivering high-quality services tailored to client needs. Our commitment to innovation, continuous improvement, and fostering a dynamic work environment makes us a preferred employer in the BPO sector. We emphasize growth opportunities for our employees and maintain a culture that encourages learning, collaboration, and professional development.

About The Role

We are currently seeking a dedicated and proactive Associate to join our Business Operations team in Bangalore, India. This role is pivotal in supporting our sales and customer support functions, ensuring seamless communication and excellent service delivery to our clients. The ideal candidate will have experience in international voice processes, particularly in liaising with US-based stakeholders and customers. Fluency in French is a mandatory requirement, as the role involves direct interaction with French-speaking clients. This position offers a clear career progression path, with opportunities to advance into senior management, leadership roles, or to participate in cross-functional projects, fostering professional growth within the organization.

Qualifications

The successful candidate should possess a minimum of 1 to 4 years of experience in an international voice process, demonstrating strong communication and relationship management skills. Fluency in speaking French is essential, along with excellent verbal and written communication abilities. Candidates should be proficient in Microsoft Office applications, including Excel, Word, and optionally, Access. Strong attention to detail, effective multi-tasking capabilities, and the ability to prioritize tasks are critical. A flexible attitude towards working night shifts is mandatory. The ideal candidate will also have the ability to work independently with minimal supervision, taking accountability for resolving issues efficiently and effectively. Prior experience in customer relationship management and the ability to handle multiple channels such as calls, emails, and chats will be advantageous.

Responsibilities

• Answer inbound calls from B2B customers, providing professional and timely assistance.
• Make outbound calls to generate leads and support sales initiatives.
• Handle chat queries and provide comprehensive email support to clients.
• Maintain up-to-date knowledge of products, services, and industry trends to offer accurate information.
• Address and resolve customer complaints, ensuring high levels of customer satisfaction.
• Collaborate with internal teams and stakeholders to facilitate seamless communication and issue resolution.
• Perform additional duties as assigned to support business objectives and operational efficiency.
  

Benefits

Joining MSI Services Pvt. Ltd offers numerous benefits, including a structured career development plan with clear pathways for advancement into senior and leadership roles. Employees will have access to ongoing training and skill enhancement programs to support their professional growth. The organization promotes a collaborative and inclusive work environment, recognizing and rewarding merit-based performance. Additionally, employees will benefit from competitive salary packages, health and wellness programs, and other employee-centric initiatives designed to foster a healthy work-life balance. We also provide opportunities for international exposure and cross-functional projects to broaden your professional horizons.Equal OpportunityMSI Services Pvt. Ltd is an equal opportunity employer committed to fostering an inclusive workplace. We value diversity and do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. Our hiring decisions are based solely on merit, skills, and experience, ensuring that all candidates have an equal chance to succeed and grow within our organization.