Customer Service Representative

We’re looking for a friendly, detail-oriented Customer Service Representative to join our team. Responsibilities: Respond to customer inquiries via phone, email, and chat during evening hours Provide accurate information about services and estimated time. Resolve issues efficiently and with empathy, escalating when necessary Document interactions and maintain up-to-date records in our MIS 360 Collaborate with other team members and shifts to ensure seamless service Stay informed about company updates, promotions, and procedural changes What We're Looking For: Excellent communication and active listening skills A calm, patient, and customer-focused attitude Ability to multitask and stay organized in a fast-paced environment Previous customer service experience preferred (but not required) Comfortable working independently during later hours Languages : Well versed and efficient in speaking English, Punjab Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Paid sick time Paid time off Schedule: Evening shift Night shift Rotational shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person Expected Start Date: 30/06/2025