Customer Service Representative

Job Title: Customer care executive

Location: Jaipur, vaishali nagar
Salary: ₹2.8 LPA – ₹3.4 LPA (Including 5% Variable)
Additional Benefits: ₹3,000 Attendance Bonus + Health Insurance + Paid Time Off + Performance Incentives + Career Growth Opportunities
Working Days: 6 Days a Week
Week Offs & Shifts: Rotational Offs, Rotational Shifts

Job Summary:

We are looking for a highly motivated Customer Happiness Executive to join our team. The ideal candidate will be responsible for delivering a delightful customer experience by resolving queries and providing information about our insurance products and services. This role requires empathy, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

• Handle inbound and outbound calls related to insurance products, services, and claims.
• Provide accurate information about policies, premiums, coverage, and benefits.
• Assist customers with policy renewals, endorsements, and cancellations.
• Maintain a positive tone while handling queries and complaints.
• Escalate complex cases to appropriate departments as needed.
• Record all interactions, follow-ups, and resolutions in the CRM system.
• Promote new insurance products and educate customers based on their needs.
• Consistently meet or exceed performance metrics like resolution time and call handling.
• Follow all compliance protocols, company policies, and industry regulations.

Required Skills:

• Excellent verbal communication skills in Hindi & English.
• Strong problem-solving and analytical abilities.
• Empathy and the ability to handle difficult conversations with calmness.
• Proficient in using computers, CRM tools, and basic software.
• Ability to multitask and manage time effectively.

Qualifications:

• Minimum: High School Diploma
• Preferred: Bachelor’s Degree
• Prior experience in customer service, especially in insurance or finance, is an added advantage.
• Knowledge of insurance policies, terms, and regulatory norms is desirable.

Key Attributes:

• Passion for customer service with a customer-centric attitude.
• A good team player with a proactive mindset.
• Adaptable to fast-paced environments and committed to performance excellence.
• Honest, ethical, and driven by a strong work ethic.

Interested candidate can send their cv on 7895121835.
OREmail:- hr.aditiyadav19@gmail.com

Job Type: Full-time

Pay: ₹20,000.00 - ₹29,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Work Location: On the road