Customer Service Representative

0 years

2 - 3 Lacs

Posted:3 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title : Customer Care Executive

Job Type : Full Time

Location : Thoraipakkam, Chennai (WFO)

Shift : Day Shift

Note: 6-day working with 1 rotational weekly off. Immediate joiners preferred.

Skills required

  • Outbound
  • Inbound
  • Calling
  • Good communication skills in English & Tamil

Specific Responsibilities:-

  • Handle Inbound and Outbound calling for Member service.
  • Identify and assess Members’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with member accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right

methods/tools.

  • Handle member complaints, provide appropriate solutions and alternatives within

the time limits.

  • Conduct follow-ups to ensure complete resolution of issues.
  • Keep records of Member interactions and process customer accounts.

Job Type: Full-time

Pay: ₹22,000.00 - ₹32,500.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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NTECH IT SOLUTIONS PRIVATE LIMITED logo
NTECH IT SOLUTIONS PRIVATE LIMITED

Information Technology

Bangalore

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