Customer Service Representative

Designation:

Reporting

Experience:

Shift:

Location

Qualification

Overview:

This will be a customer service role that will provide internal and external users solutions based on queries/issues. You will be asked to review the source of the incoming query/issue and respond correctly with the solution. You will provide excellent customer service and follow-up until the query / issue is resolved satisfactorily and document resolutions in the Salesforce system.

You will be required to communicate via several different media, such as incoming calls, email, chat box, video calls, screen shares. You will communicate with various internal users and external suppliers. You will be required to meet quantitative performance metrics as outlined.

• Proficiency in Office 365 applications (Outlook, PPT, Word)
• Excellent computer skills
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Proficient written, spoken communication skills (voice, video, email, English spoken, and written language experience a must)
• Comfortable working in a high-volume role.
• Excel Basic user with ability to solve problems based on data.
• Basic analytical skills.

Requirements

• 1 to 2 years of Customer Service experience
• Ability to work in the US shift.
• 1 to 2 years of experience in a business work environment is needed.
• Possess excellent verbal and written communication skills.
• Must be open for work from the offices.
• 1 to 2 years of Oracle ERP Experience a plus.
• 1 to 2 years of Sourcing / Manufacturing experience a plus.

Benefits

• Mediclaim for self and dependents
• Both Indian and US Holidays
• 5 days working.
• Stress-free Working environment
• Learning and Growing opportunities
• On-time Salary Payment
• Fully Statutory Compliant

Interested candidates can connect with Priyanka Jha at https://www.linkedin.com/in/priyanka-rani-jha-848ba4220/ or can apply here.