Customer Service & Operations Team manager, AVP

Join us as a Customer Service Operations Team Manager, Reconciliation Investigations

• In this critical role, you ll be planning and managing the optimum capacity for your team

• We ll look to you as a representative in business meetings to contribute on the impact of reconciliations, compensation and brokerage processes

• Youll be joining a business which places huge emphasis on learning and development, and will have lots of opportunity for personal and professional growth

• Were offering this role at associate vice president level

Specialising in Reconciliations Investigations, you ll be managing operational escalations and disputes, leading process re-engineering and automation initiatives to maximise efficiency gains and ensuring the engagement and development your team. With your leadership, you ll also be making sure that the business unit operates in accordance with stipulated risk management policies and procedures covering market risk, credit risk and operational risk.

You ll also be:

• Contributing to a stable and robust set of processes to fully support operations

• Identifying opportunities for improving existing processes, with the aim of increased control and value add to the business and its client base

• Putting objectives and comprehensive performance indicators in place for your team

• Overseeing overall employee development and making sure they are in-line with the department s objective and directions

To be successful in this role, it s crucial that you have strong leadership skills, coupled with the ability to work well under pressure and to tight deadlines.

You ll also need:

• Excellent influencing, negotiation and strategic planning skills

• The ability to adapt and drive a team in a rapidly changing working environment