Customer Service Analyst

Skill required: Retirement Solutions - Client Project Management
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
1.Provide data manipulation and analysis services. Analyze, convert, and present into value added management information2.Adhoc reporting – fetching data from database, data massaging, creation of reports3.Develop an understanding of data tables within the warehouse for data linkages4.Communicate project status weekly to business owners throughout the duration of assigned projects5.Develop and maintain reporting documentation (W/M/Q/A frequency) to ensure coordination between cross functional teams e.g. RMD cycle, quarterly/yearly audits etc.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestEfficiently and effectively overseeing and coordinating projects to meet the specific needs and expectations of clients. It involves planning, organizing, and executing projects from initiation to completion, ensuring that deliverables are on time, within scope, and aligned with client requirements
What are we looking for?

Bachelor’s degree

Open for evening shift

Good verbal & written communication skills

Attention to detail

Good time management skills

Ability to work independently

Strong organizational skills, with the ability to manage multiple projects simultaneously1.4+ years of experience in Reporting function working extensively on SQL/VB/.Net2.Well versed with MS Office suite, including use of MS Access, PowerPoint, SharePoint, Excel3.Experience of working on Crystal Reports is preferred
Roles and Responsibilities: 1.Provide data manipulation and analysis services. Analyze, convert, and present into value added management information2.Adhoc reporting – fetching data from database, data massaging, creation of reports3.Develop an understanding of data tables within the warehouse for data linkages4.Communicate project status weekly to business owners throughout the duration of assigned projects5.Develop and maintain reporting documentation (W/M/Q/A frequency) to ensure coordination between cross functional teams e.g. RMD cycle, quarterly/yearly audits etc.6.Ability to communicate information of a complex nature to different levels of management in easy-to-understand business language throughout the duration of the project7.Comply with all client policies, procedures, and Federal/State/Local regulations and escalate issues to the management8.Taking active participation in process improvements and automation
QualificationAny Graduation