Customer Service Analyst

Skill required: Retirement Solutions - Client Project Management
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? 1. Provide data manipulation and analysis services. Analyze, convert, and present into value added management information 2. Adhoc reporting – fetching data from database, data massaging, creation of reports 3. Develop an understanding of data tables within the warehouse for data linkages 4. Communicate project status weekly to business owners throughout the duration of assigned projects 5. Develop and maintain reporting documentation (W/M/Q/A frequency) to ensure coordination between cross functional teams e.g. RMD cycle, quarterly/yearly audits etc. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Efficiently and effectively overseeing and coordinating projects to meet the specific needs and expectations of clients. It involves planning, organizing, and executing projects from initiation to completion, ensuring that deliverables are on time, within scope, and aligned with client requirements
What are we looking for? • Bachelor’s degree • Open for evening shift • Good verbal & written communication skills • Attention to detail • Good time management skills • Ability to work independently • Strong organizational skills, with the ability to manage multiple projects simultaneously 1. 4+ years of experience in Reporting function working extensively on SQL/VB/.Net 2. Well versed with MS Office suite, including use of MS Access, PowerPoint, SharePoint, Excel 3. Experience of working on Crystal Reports is preferred
Roles and Responsibilities: 1. Provide data manipulation and analysis services. Analyze, convert, and present into value added management information 2. Adhoc reporting – fetching data from database, data massaging, creation of reports 3. Develop an understanding of data tables within the warehouse for data linkages 4. Communicate project status weekly to business owners throughout the duration of assigned projects 5. Develop and maintain reporting documentation (W/M/Q/A frequency) to ensure coordination between cross functional teams e.g. RMD cycle, quarterly/yearly audits etc. 6. Ability to communicate information of a complex nature to different levels of management in easy-to-understand business language throughout the duration of the project 7. Comply with all client policies, procedures, and Federal/State/Local regulations and escalate issues to the management 8. Taking active participation in process improvements and automation