Posted:1 week ago|
Platform:
Work from Office
Full Time
Level 2 Escalation calls
Act as an escalation point for service-related problems
Input accurate customer information into the database
Assist in training and monitoring call center agents to ensure quality of service
Maintaining the SLA for different LOBs
. Follow through with incidents, reports, and projects
. Resolve customer and client queries in the Pearson VUE case management system
Required Education- Bachelor’s degree
1-3 years of experience in a similar/related position
. Excellent oral and written communication skills
High levels of customer service skills
Previously operated in a Level 2 support role
Familiar and comfortable working in a busy corporate environment/shifts (24*7)
Experience in providing application
Familiar with MS Office
Excellent oral and written communication skills
Great attention to detail
Problem-solving skills
Strong organizing and time management skills
Pearson
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