Customer Service Operations Support Administrator

Pearson

2 - 7 years

3 - 9 Lacs

Noida Uttar Pradesh India

Posted:5 days ago| Platform: Foundit logo

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Skills Required

Training Communication Skills Time Management Problem-solving

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Operations Support Administrator

Key Responsibilities

Follow through with incidents, reports, and projects
, ensuring resolution.
Handle
Level 2 Escalation calls
, acting as a primary escalation point for service-related problems.
Input accurate customer information
into the database.
Assist in
training and monitoring call center agents
to ensure quality of service.
Maintain the
SLA (Service Level Agreement)
for different Lines of Business (LOBs).
Resolve customer and client queries
within the Pearson VUE case management system.

Qualifications & Experience

Required Education:
Bachelor's degree.
Experience:
2 years of experience in a similar or related customer service position.
Previously operated in a
Level 2 support role
.
Familiar and comfortable working in a
busy corporate environment/shifts (24x7)
.
Experience in providing
application support
.
Familiar with
MS Office
.

Desired Candidate Profile

Excellent
oral and written communication skills
.
Great
attention to detail
.
Strong
problem-solving skills
.
Excellent
organizing and time management skills
.
Strong
customer service skills
.
Effective
teamwork skills
.

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