Customer Service Operations Specialist

Company Description

Light Up Beauty® is revolutionizing skincare in India with innovative formulations featuring cutting-edge ingredients like THD Ascorbate, New Zealand Glacial Clay, Rice Water Complex and Soap Free Cleansers. Our clean-label products, powered by superfoods, deliver exceptional results. We're proudly featured in leading publications such as Vogue, Femina, Elle, and more. Our products are available on popular platforms like Nykaa, Amazon, Blinkit and Flipkart.

Role Description

This is a full-time on-site role for a Customer Service Operations Specialist located in the Greater Delhi Area. The specialist will be responsible for managing customer interactions, ensuring customer satisfaction, analyzing service operations, and providing customer support. Day-to-day tasks include handling customer queries, optimizing service operations, and maintaining high levels of customer satisfaction.

Qualifications

• Skills in Customer Service Operations and Service Operations
• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
• Inventory management
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Prior experience in the beauty or skincare industry is a plus
• Proficiency with Microsoft Excel 
• Bachelor's degree in Business Administration, Marketing, or related field