Customer Service Operations Specialist

This is a long-term contract position with one of the largest global technology leaders. Our large Fortune client is recognized as one of the best companies to work for worldwide. The client promotes a progressive culture, creativity, and a flexible work environment. They utilize cutting-edge technologies to stay ahead of the competition and value diversity in all aspects. Attributes such as integrity, experience, honesty, people, humanity, and a passion for excellence define this global technology leader. Location: Bangalore (Hybrid) Shift (IST Hours): 10 AM to 7 PM / 11 AM to 8 PM. We are currently seeking a detail-oriented, proactive, and collaborative Voice of the Customer (VoC) Program Assistant to join our team. If you are passionate about customer success and looking to contribute to an organization dedicated to serving its customers, this role may be a perfect fit for you. As part of the Customer Insights and Success Experience Team, you will play a key role in providing day-to-day operational support for the Qualtrics platform. This platform is essential for capturing feedback and driving continuous improvements in our overall customer experience. Responsibilities: - Provide day-to-day support for the Qualtrics platform, including managing user accounts, reviewing and approving account requests, resetting passwords, and conducting quarterly reviews of non-used accounts. - Offer basic platform support and address inquiries from users. - Review internal requests to deploy surveys, ensuring compliance with technical and content standards. - Program ad-hoc surveys in Qualtrics based on stakeholder requirements. - Coordinate ad-hoc data enrichment requests, perform quality assurance checks to validate appended data accuracy, and monitor automated data enrichment processes. - Collaborate with technical teams to resolve any issues related to data enrichment processes. - Update quarterly dashboards and ensure adherence to processes, maintain up-to-date documentation, and report project status as needed. Qualifications: - Bachelor's degree. - Minimum of 5 years of experience in project management or a supporting role. - Proficiency in English (conversational, reading, and writing skills). - Prior experience with Qualtrics is preferred. - Proficient in Microsoft Office 365 (e.g., PowerPoint, Excel). - Familiarity with collaboration platforms like Zoom, Microsoft Teams, and SharePoint. Primary Skills: Qualtrics, Project Management, Communication, MS Office Secondary Skills: Collaboration Platforms (Zoom, Microsoft Teams, SharePoint) If you are detail-oriented, self-motivated, committed to excellence, continuously seek process improvements, can work independently and collaboratively across different time zones and cultures, and possess strong written and oral communication skills, you may be a perfect fit for this role.,