Job
Description
Join us as a Customer Service & Operations Credit Delivery Team Manager This role will see you delivering positive customer and business outcomes, providing subject matter expertise in a variety of capacities You ll analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositions You ll enjoy considerable stakeholder interaction, managing complex relationships internally and externally, and ensuring delivery is in line with the operational requirements and aligned to customer and business needs Were offering this role at associate level What youll do We ll look to you to provide expertise in regulatory, system, process, product, or customer proposition impacts on various operations. You ll analyse how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, you ll ensure the successful deployment of changes to systems, providing system support while managing communication with the business. In addition, you ll: Review credit documentation including loan applications, disclosures, and credit evaluations Support technology partners to drive system improvements and the resolution of defects and incidents Assist with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met Provide knowledge to the team to enable the design of architecture, business processes, tech, and data solutions Act as an internal consultant to enable and inform effective standards, processes, and controls The skills youll need To succeed in this role, you ll need credit operations experience in a leadership role, and knowledge of best-in-class practices and processes as well as emerging credit ops thinking. You ll also need: Knowledge of credit operations, process management, and products The ability to develop business and technical architectures An understanding of technology governance An understanding of internal and external regulatory frameworks
